Sometimes when on the phone giving “world class support” for “zoo grade peanuts”, we need to ask for a screenshot. Occasionally we cannot connect remotely to the customer’s system but still need to get a decent picture of what the are seeing on the screen. Not that I’m saying that the customers are either stupid or lying, but generally speaking they often lie, and can be stupid. So, we ask for a screenshot. Whether you are poor and using Windows or an overpaid entitled prick with a Mac (I wish I could afford a Mac), it is pretty damn easy to get your computer to take a screenshot.
Why oh why do people still:
a. Send a Microsoft Word document with an embedded image
b. Use their mobile phone to take a photograph of the computer screen
It really can be the straw that breaks the camel’s back on any given day, I can tell you.
Okay, let it be said that I am not a fan of the current trend of companies bringing out new releases of the same product each year, especially when the ‘new’ version barely features a whiff of anything new and useful.
But security! GDPR! Oh shut up. These should be free, incremental updates to the application.
Having said that, when a customer who purchased AmazingDoItAll v1.0 in 1987 calls to complain that they are not entitled to a free update to AmazingDoItAll 2019 Edition I am driven to similar feelings of ‘Oh just FUCK OFF and pay up for the upgrade’…
If you bought a Ford Consul in 1962, would you expect a free upgrade to the latest Ford Tippex XL? I mean *really*.
Customers really do have an awful sense of entitlement. Funny how most of them seem to own iPhones.
Customers = Bastards
They’re called “Fog Lights”.
They are for use in the fog, it’s not a trick name.
The front fog lights are NOT to make your shitty little ‘hot-hatch’ look cool (especially if you turn the headlights off in favour of the front fog lights.
The rear fog lights? Well I guess you have a choice:
a. Turn them on when it is foggy and be a safe driver
b. Turn them on when it’s bastard raining and blind all drivers within half a mile behind you.
AND ANOTHER THING…
Have handbrakes been removed from cars these days? Do people have to rely on the foot brake when sitting still in traffic?
I’m feeling a bit retro this evening, so I decided to tuck into a tin of mushy peas and a couple of Findus Cripsy Pancakes. Total 90s vibe.
In between crunching the processed savoury goodness and scalding the roof of my mouth with the rather dubious matter inside, I suddenly remembered a time quite a way back when I was working on a campaign with my mate Will.
We were on an inbound customer care campaign for electrical goods and other delights. Anyway, it was nearing the end of a long day and my esteemed colleague Will may have partaken of a few hits on a “jazz-cigarette”.
He was at the stage of the telephone call where his verbal replies to the protagonist at the end of the telephone line were preceeded with him screwing up his face as if he was about to perform extraordinarily hard calculus… The customer was complaining that the cd in his portable boom-box was spinning in reverse. Over the hustle and bustle of the busy call centre I did not hear Will’s answer to the customer’s problem but shortly afterwards he gleefully informed me (I was supposed to be a manager on said team at that point in time) that his advice was for the customer to contact an exorcist, as it was most likely that the cd player was possessed.
Luckily this was in the days before call recording was mandatory in this sort of operation. So, in my most managerial manner possible I gave him the wink and suggested that we have a staff meeting. Staff meetings were often fun, and one day I will tell you about them…*
*HINT: A pub is involved.
So, the new boy on the team is already winding me up, not least because I’m old enough to be his Dad.
Still, his acne is clearing up nicely and with a bit of cultivation the caterpillar on his top lip he could pass as a very young Midge Ure.
Why is he winding you up? Well, I WILL TELL YOU. He logs out of his phone precisely ONE MINUTE before his shift ends, just so that he doesn’t have to risk getting a telephone call in the last minute of his shift. What a selfish twat he is! I may have to form a battle plan, it’s been a while.
My name is Jones. I work in a call centre. I’ve worked in a few call centres, some of them pretending they weren’t. They were.
I’m here to tell you about my time in them, both past and present. You have been warned.